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Contact Us
Need some help?
- Try out our package chooser here, to help find the right package for you.
- If you're just starting out, try our beginners guide to Global SIM cards here.
- Don't forget to look at our FAQ page. This has been put together based on questions asked before by customers.
- If you are looking for a user guide download one here.
- Want to know if your phone is compatible or need it unlocking - click here
- Want to know if we can deliver in time? Take a look at the Delivery page or you can now purchase a GO-SIM card in many Thomas Cook stores.
- If you'd like some free advice or support please contact our friendly team here.
If you can't find the answer to your query on the FAQ's page then please email us. This is the most effective way of contacting us as we can ensure that your enquiry is passed to the most appropriate person in our Support team.
Email GO-SIM
Our Customer Service is staffed by English, French, German, Italian, Portuguese and Spanish speakers. We're here to help you 24 hours a day, 7 days a week.
To speak with a Customer Service representative, dial the toll-free number for the country you are calling from
| Australia | 1800-795-252 |
| Austria | 0800-677-750 |
| Canada | 1-888-513-8804 |
| France | 0805-113-721 |
| Germany | 0800-000-6484 |
| Greece | 00800-127-115 |
| Ireland | 1800-932-275 |
| Italy | 800-987-324 |
| Netherlands | 0800-023-3597 |
| New Zealand | 0800-447-870 |
| Spain | 800-098-936 |
| Sweden | 0200-884-569 |
| Switzerland | 0800-562-733 |
| United Kingdom | 0800-376-2370 |
| United States | 1-800-707-0031 |
| United States (International) | +1-213-337-5560 |
