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If you can't find the answer to your query on the FAQ's page then please email us. This is the most effective way of contacting us as we can ensure that your enquiry is passed to the most appropriate person in the Global SIM support team.

Email GO-SIM


Our Customer Service is staffed by English, French, German, Italian, Portuguese and Spanish speakers. We're here to help you 24 hours a day, 7 days a week.

To speak with a Customer Service representative, dial 154 direct from your Global SIM (charges will apply) or dial the toll-free number (from a landline or payphone) for the country you are calling from

Australia 1-800-094-747 or 1800-795-252
Canada 1888-513-8804
France 0805-113-721*
Germany 0800-000-6484
Hong Kong 30-518-199*
Ireland 1800-992-363*
Italy 800-985-675* or 800-987-324
Japan 0053-112-1399*
Netherlands 0800-020-3235*
New Zealand 0800-445-108* or 0800-447-870
Singapore 800-120-3480*
Spain 800-099-665* or 800-098-936
Sweden 0200-888-074*
United Kingdom 0800-028-2402 or 0800-376-2370
United States 1888-310-4168 or 1-888-513-8804