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Shipping & Tracking
We ship from 3 warehouses, located in the United States, United Kingdom and Australia. If you reside outside the United States and your order is for a product that is not currently in stock in your local warehouse, you can have the order fulfilled from the United States and delivered to you by international courier.
We cannot ship to hostels, hotels or motels. Shipping to a home or work address is preferable.
- United States
- Canada
- Australia
- Europe
- United Kingdom
- Shipping from United States to the Rest of the World (excluding Canada)
Shipping to the United Kingdom
Your package will be shipped to you by Royal Mail.
You must place your order by 2pm London time between Monday to Friday for next day delivery.
| Delivery type | Price US$ |
|---|---|
| Next day with tracking (Phone) | $20 |
| Next day with tracking (SIM) | $15 |
| 1-3 business days without tracking (Phone) | $9 |
| 1-3 business days without tracking (SIM) | $5 |
Shipping to Europe
(Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Spain and Sweden)
Your package will be shipped to you by Royal Mail.
For same day dispatch, you must place your order by 2pm London time, Monday to Friday
| Delivery type | Price US$ |
|---|---|
| Up to 7 business days with tracking (Phone) | $25 |
| Up to 7 business days with tracking (SIM) | $17 |
| Up to 7 business days without tracking (SIM) | $5 |
Shipping to Australia
Your package will be shipped to you by Australian Air Express (AAE) or Australia Post You must place your order by 4pm Melbourne Australia time between Monday to Friday for next day delivery.
| Delivery type | Shipping | Price US$ |
|---|---|---|
| Next day with tracking (Phone or SIM) | AAE | $17 |
| 2 Business days with tracking (Phone or SIM) | AAE | $13 |
| Next day with no tracking (SIM)* | Australia Post | $7 |
* Outside the next business day delivery network, the delivery time will be 2-3 business days.
Shipping to Canada
Your package will be shipped to you from either Canada or the United States, depending on which product you order. If dispatched from Canada, your package will be shipped to you by Purolator or Canada Post. You must place your order by 12 noon Toronto, Canada time between Monday to Friday for the quickest delivery. Tracking is available unless specified.
| Delivery type | Shipping | Price US$ |
|---|---|---|
| 1-4 Business days depending on location (Phone) | Purolator | $19 |
| 2 Business days (SIM card) | UPS | $19 |
| 2-5 Business days depending on location with no tracking (SIM card) | Canada Post | $7 |
If dispatched from United States, your package will be shipped to you by UPS. You must place your order by 4 PM East Coast time between Monday to Friday for next day delivery.
| Delivery type | Shipping | Price US$ |
|---|---|---|
| 2 to 7 business day by end of day (Phone) | UPS | $23 |
| Next business day by 3.00pm (SIM Card)* | UPS | $30 |
| 2 to 7 business day by end of day (SIM Card) | UPS | $19 |
* Please note that delivery may take up to 3 business days in NB, NL, NT, PE & YT.
Shipping to the United States
Your package will be shipped to you by Fedex, UPS or United States Postal Service (USPS)
You must place your order by 5pm East Coast time between Monday to Friday for next day delivery.
Shipping to Alaska, Hawaii and US Virgin Islands incurs an additional surcharge. Tracking is available unless specified. Delivery time may be quicker than specified, but not guaranteed.
| Delivery type | Shipping | Price US$ |
|---|---|---|
| Next business day by 8.00am (Phone) Delivery area restrictions apply |
UPS | $89 |
| Next business day by 10.30am (Phone) | UPS | $40 |
| Next business day by 3.00pm (Phone) | UPS | $34 |
| 2 business day by end of day (Phone) | UPS | $20 |
| 3 business day by 4.30pm (Phone) | UPS | $16 |
| 5 business day by end of day (Phone)* | Fedex | $10 |
| Next business day by 8.00am (SIM Card) Delivery area restrictions apply |
UPS | $69 |
| Next business day by 10.30am (SIM Card) | UPS | $24 |
| Next business day by 3.00pm (SIM Card) | UPS | $20 |
| 2 business day by end of day (SIM Card) | UPS | $16 |
| 3 business day by 4.30pm (SIM Card) | UPS | $14 |
| 5 business day by end of day (SIM Card)* | UPS | $9 |
| PO Box and Military Base Addresses 5 business days no tracking (Phone) | USPS | $12 |
| PO Box and Military Base Addresses 5 business days no tracking (SIM Card) | USPS | $9 |
* Please note that delivery may take up to 7 business days in HI, AK & PR
Shipping from United States to the Rest of the World (excluding Canada)
Your package will be shipped to you by UPS
| Delivery type | Shipping | Price US$ |
|---|---|---|
| 3 – 5 business day by end of day (Phone) | UPS | $69 |
| 3 - 5 business day by end of day (SIM Card) | UPS | $49 |
Shipping to Europe and the Rest of the World
Your package will be shipped to you by Royal Mail
| Delivery type | Shipping | Price US$ |
|---|---|---|
| Up to 10 business days with no tracking (SIM) | Royal Mail | $7 |
Customs
Customs duties may apply to orders sent to international destinations.
Returns
For full details of our returns policy see Terms and Conditions
Track your order
When your order has been processed you will receive an email that contains the tracking number for your package and a link to a website for you to track your order. Visit the website of the relevant courier below and enter your tracking number.
If you have any queries about shipping, please call the courier company at the phone numbers listed below.
Shipping to the United States with Fedex
- Track your order
Contact Fedex Customer Service 1-800-463-3339
Shipping to the United States with UPS
- Track your order
Contact UPS Customer Service 1800-742-5877
Shipping to the United States with USPS
- Track your order
Contact USPS Customer Service 1-800-222-1811
Shipping to Australia with Australian Air Express AAE
- Track your order
Contact AAE Customer Service 13 12 13
Shipping to Australia with Australia Post
- No online tracking available
Contact Australia Post Customer Service 13 13 18
Shipping to Canada with UPS
- Track your order
Contact UPS Customer Service 1-800-742-5877
Shipping to Canada with Purolator
- Track your order
Contact Purolator Customer Service 1-888-744-7123
Shipping to Canada with Canada Post
- Track your order
Contact Canada Post Customer Service 1-866-607-6301 (outside Canada: 1-416-979-8822)
Shipping to Europe with Royal Mail
- Track your order
Contact Royal Mail Customer Service +44-122-678-2503
Shipping to the United Kingdom with Royal Mail
- Track your order
Contact Royal Mail Customer Service 08457-740-740
